1. Introduction
This Privacy Policy is issued by mywbet, an online gambling platform operating under international licensing and providing services to members in Malaysia. This policy applies to all users who access the mywbet website at mywbet.onl, including those who register an account, make deposits, withdraw funds, play games or simply browse our platform's content.
By using the mywbet platform, you agree to the terms stated in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using our platform.
The mywbet platform is open only to individuals aged 21 and above. Age verification is part of our data collection procedure.
2. Information We Collect
mywbet collects various types of information from members to ensure safe, fair and efficient services are provided. This information is divided into two main categories:
Information Provided Directly
- Full name as shown on your identity card (MyKad) or passport
- Date of birth for age verification purposes (21+)
- Email address and mobile phone number
- mywbet account username and password
- Payment method information such as e-wallet account numbers (Touch 'n Go eWallet, Boost), DuitNow, FPX or crypto wallet addresses (USDT, BTC, ETH) for processing deposits and withdrawals
- Any identity verification documents submitted during the Know Your Customer (KYC) process
Information Collected Automatically
- IP address and device information used to access the platform
- Usage pattern data, including pages visited, session duration and buttons clicked
- Browser and operating system information
- General location data based on IP address (without precise GPS coordinates)
- Betting activity records and transaction history within the platform
3. Purpose of Using Information
All information collected by mywbet is used solely for the following purposes and will not be used outside the stated scope without your consent:
- Account Management: Creating and maintaining member accounts, including the login process, identity verification and password management
- Financial Transaction Processing: Verifying and processing deposits and withdrawals through supported payment methods, with withdrawal processing within 1 hour
- Regulatory Compliance: Meeting legal requirements and international licensing regulations, including anti-money laundering (AML) and KYC procedures
- Platform Security: Detecting and preventing fraud, unauthorised access, game manipulation and other suspicious activities
- Customer Support: Providing assistance via 24/7 live chat and email in Malay and English
- Service Improvement: Analysing usage patterns to improve platform performance, user interface and various promotions including welcome bonuses
- Communications: Sending promotional information, policy updates and important notifications related to your account
4. Disclosure of Information to Third Parties
mywbet does not sell or rent your personal information to third parties. However, in certain circumstances, your information may be shared with:
- Payment Service Providers: E-wallet providers, banking institutions and crypto payment processors involved in processing your transactions
- Game Software Providers: Game studios that provide slot games, live casino and other products on the mywbet platform, only to the extent necessary to ensure smooth game functionality
- Regulatory Bodies and Law Enforcement: When required by law, court order or relevant authorities
- Technical Service Providers: Companies providing technology infrastructure, cloud services, analytics and cybersecurity, bound by strict confidentiality agreements
⚠️ All third parties receiving your information are required to comply with data protection standards equal to or higher than those set out in this Privacy Policy.
5. Data Retention Period
mywbet retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After an account is closed, certain information may be retained for a period determined by legal and licensing requirements, particularly regarding financial records and AML compliance.
Transaction records and betting activity are generally retained for the period required by the international licensing regulatory body. Data that is no longer needed will be securely deleted or anonymised.
6. Your Rights as a Data Subject
As a mywbet member, you have the following rights regarding your personal information:
- Right of Access: Request a copy of the personal information we hold about you
- Right of Correction: Update or correct inaccurate or incomplete information through account settings or by contacting customer support
- Right of Erasure: Request deletion of your personal information, subject to applicable legal and regulatory obligations
- Right to Restrict Processing: Request that we limit how your information is processed in certain circumstances
- Right to Object: Object to the processing of your information for direct marketing purposes
- Right to Data Portability: Request that your information be transferred in a machine-readable format
To exercise any of the above rights, please contact the mywbet support team via 24/7 live chat or email at [email protected]. We will respond to your request within a reasonable timeframe.
7. Cookies and Tracking Technologies
The mywbet platform uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for basic platform functions such as login verification and session management
- Performance Cookies: Help us understand how users interact with the platform for improvement purposes
- Functional Cookies: Store your preferences such as language and account settings for ease of use
You can manage cookie settings through your internet browser options. Please note that disabling certain cookies may affect some functions of the mywbet platform.
8. Information Security
mywbet implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure. These measures include data encryption during transmission and storage, strict access controls based on job requirements, continuous system monitoring and regular security audits.
While we make every effort to protect your information, no method of transmission over the internet or electronic storage is completely secure. We encourage you to also take precautions by choosing a strong password and not sharing your mywbet account login details.
9. Links to External Sites
The mywbet platform may contain links to external websites or services in certain contexts. mywbet is not responsible for the privacy practices or content of those external sites. We recommend that you read the privacy policy of any other site you visit.
10. Amendments to This Privacy Policy
mywbet reserves the right to amend or update this Privacy Policy at any time in line with changes in law, industry practice or platform operations. The updated effective date will be displayed at the top of this page.
Should significant changes occur, we will notify members via their registered email or an in-platform notification. Your continued use of the mywbet platform after the amendments take effect constitutes your agreement to the updated terms.
11. How to Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we manage your personal information, please contact the mywbet Data Protection team through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 in Malay and English through the mywbet platform
We are committed to responding to every privacy-related enquiry seriously and within a reasonable timeframe.